Certified SDVOSB · Global Management Consulting Since 2009 +1-954-217-6241  |  Contact
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A global human performance improvement company

HRS Consulting takes lessons learned in High Reliability Organizations and turns them into process improvements, training, and continuous improvement for organizations that must execute precise actions in demanding environments.

About Us

Founded by Veterans, built on high reliability

HRS Consulting, Inc. is a Service-Disabled, Veteran-Owned Small Business and global human performance improvement company. We specialize in taking lessons learned in High Reliability Organizations (HRO) and developing innovative process enhancements, training, and continuous improvement for organizations that must execute precise actions in stressful, demanding environments. Our approach replicates HRO best practices to capture and proactively eliminate error and mitigate risk before an incident or sentinel event occurs.

Our CEO co-authored High Reliability for a Highly Unreliable World, cited as an "encyclopedic compendium" by leading practitioners in the field. We have applied our proprietary tools to achieve documented improvements in high-risk, error-intolerant processes—reducing deaths, errors, and the cost of sentinel events by millions of dollars across complex organizations.

2009
founded as an SDVOSB
750K+
safety-culture responses assessed
1,000+
hospitals & facilities supported
1M+
near-miss events analyzed
Our Team

Seasoned leadership, long-term focus

Spence Byrum

Spence Byrum

Co-Founder & CEO

Co-author of High Reliability for a Highly Unreliable World—cited as an “encyclopedic compendium”—and a recognized authority on HRO transformation.

Lee Flowers

Lee Flowers

Co-Founder & President

Leads the firm's growth and delivery across government, healthcare, and commercial engagements.

Brian Kelley

Brian Kelley

Senior Vice President

Drives enterprise programs and High Reliability transformation for HRS clients.

Peter McHugh

Peter McHugh

Vice President, Operations

Program leadership across HRS's federal healthcare and training portfolios.

Katie Pinciaro

Katie Pinciaro

HR Director

Rebecca Diamond

Rebecca Diamond

Contact Director

Full team and bios available on request.

Contract Vehicles & Credentials

How to work with HRS

VehicleContract Number
VHA Integrated Healthcare Transformation (IHT) 2.036C10X25D0017
VHA Integrated Healthcare Transformation (IHT) IDIQ36C10X20D0003
GSA Multiple Award Schedule (MAS)47QRAA19D0061
SAMHSA (Domain 5)75S20322D00011
Integrated Critical Staffing Program (ICSP) IDIQ36C10X24D0007
VHA DEAN — Accelerating VA Innovation and Learning (AVAIL)47QRAA19D0061

Corporate data: SBA-Certified SDVOSB · CAGE Code 5XTN2 · UEI PQK6F6BNG6K7 · Primary NAICS 541611, 541612, 541618, 541715, 611430 and others.

Let's build something more reliable

Reach out to discuss High Reliability, human performance, program execution, and training for your mission.

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