Certified SDVOSB · Global Management Consulting Since 2009 +1-954-217-6241  |  Contact
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A global human performance improvement company

HRS Consulting takes lessons learned in High Reliability Organizations and turns them into process improvements, training, and continuous improvement for organizations that must execute precise actions in demanding environments.

About Us

Founded by Veterans, built on high reliability

HRS Consulting, Inc. (HRS) is an SBA-certified Service-Disabled Veteran-Owned Small Business and global human performance improvement company specializing in High Reliability, organizational transformation, training, and process improvement.

We help organizations operating in complex, high-risk environments improve performance, reduce error, manage risk, and build cultures of safety, resilience, and continuous improvement. We translate proven principles and practices from High Reliability Organizations (HROs) into practical solutions tailored to each client’s mission, workforce, and operating environment.

Healthcare has long been a cornerstone of our work. HRS has supported more than 1,000 healthcare facilities, assessed over 750,000 safety-culture responses and more than 100,000 near-miss and safety events, and helped organizations achieve measurable reductions in errors, adverse events, and associated costs.

That experience extends well beyond healthcare. HRS brings High Reliability and human performance expertise to the Department of Veterans Affairs and other federal agencies, defense and national security organizations, public safety and emergency management, aviation, and private-sector organizations where reliable performance matters. From the hospital floor to the flight deck, operations center, government program office, or corporate workplace, the fundamentals remain the same: anticipate risk, learn from experience, strengthen systems, and enable people to perform reliably when it matters most.

At HRS, High Reliability is more than a concept. We help organizations put it into practice.

2009
founded as an SDVOSB
750K+
safety-culture responses assessed
1,000+
hospitals & facilities supported
100,000+
near-miss & safety events analyzed
Our Team

Seasoned leadership, long-term focus

Spence Byrum

Spence Byrum

Co-Founder & CEO

Co-author of High Reliability for a Highly Unreliable World—cited as an “encyclopedic compendium”—and a recognized authority on HRO transformation.

Lee Flowers

Lee Flowers

Co-Founder & President

Leads the firm's growth and delivery across government, healthcare, and commercial engagements.

Brian Kelley

Brian Kelley

Senior Vice President

Drives enterprise programs and High Reliability transformation for HRS clients.

Peter McHugh

Peter McHugh

Vice President, Operations

Program leadership across HRS's federal healthcare and training portfolios.

Katie Pinciaro

Katie Pinciaro

HR Director

Rebecca Diamond

Rebecca Diamond

Contact Director

Full team and bios available on request.

Contract Vehicles & Credentials

How to work with HRS

VehicleContract Number
VHA Integrated Healthcare Transformation (IHT) 2.036C10X25D0017
VHA Integrated Healthcare Transformation (IHT) IDIQ36C10X20D0003
GSA Multiple Award Schedule (MAS)47QRAA19D0061
SAMHSA (Domain 5)75S20322D00011
Integrated Critical Staffing Program (ICSP) IDIQ36C10X24D0007
VHA DEAN — Accelerating VA Innovation and Learning (AVAIL)47QRAA19D0061

Corporate data: SBA-Certified SDVOSB · CAGE Code 5XTN2 · UEI PQK6F6BNG6K7 · Primary NAICS 541611, 541612, 541618, 541715, 611430 and others.

Let's build something more reliable

Reach out to discuss High Reliability, human performance, program execution, and training for your mission.

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