Our Team

Our Team

About Us

HRS Consulting, Inc. (HRS), a Service-Disabled, Veteran-Owned Small Business, is a global human performance improvement company. We specialize in taking lessons learned in High Reliability Organizations (HRO) and developing innovative process enhancements, training and continuous improvement for organizations needing to execute precise actions in a stressful, demanding environment. Our approach replicates HRO “best practices” and yields a comprehensive solution to capture and proactively eliminate error and mitigate risk to prevent an incident or sentinel event. HRS Best Practices have been used as requirements for credentialing surgeons in 10 healthcare facilities, and we have developed a web-based safety culture survey tool that has assessed over 750,000 responses to questions about organizational safety and culture.

Everything we do is predicated on the foundations of individual and organizational excellence for which we have received national and international recognition. Our CEO co-authored a book, High Reliability for a Highly Unreliable World, that has been cited as an “encyclopedic compendium of information” by a number of the preeminent practitioners in the field of High Reliability Organizations (HRO). We have applied our proprietary tools and techniques to achieve documented improvements in the execution of high risk, error intolerant processes, reducing deaths, errors and costs of sentinel events by millions of dollars in numerous complex organizations. HRS provides an incomparably experienced team with uniquely qualified process improvement expertise, supplemented by targeted qualitative and quantitative assessments, course design, classroom and web-based training, as well as facilitating implementation tools and techniques, having worked with over 1000 hospitals, Ambulatory Surgery Centers and Long-Term Acute Care facilities to avoid errors associated with care delivery. We have assessed over a million “near miss” events and are experts in evaluating the causal factors and implementing remediation. Our HRS teams have successfully transformed integrated healthcare systems and were instrumental in preparing clients for their Joint Commission surveys. Our focus on high reliability and quality healthcare delivery, particularly in challenging, resource-constrained and ever-changing environments, helps our clients ensure their personnel, processes, systems, and services are optimized. HRS tools have been recognized by major insurers to reduce losses, leading to medical malpractice premium reductions for physicians and facility premium reductions for individual hospitals, ASCs and companies. Our award-winning programs have assisted clinicians to develop tools to quantitatively and qualitatively assess the processes associated with the surgical Time Out and the Informed Consent processes now embraced by some of the largest healthcare companies in the country.

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