A few years ago, Spence Byrum, CEO of HRS Consulting, Inc., sat down with John Nance, best-selling author and broadcaster, to answer a series of questions regarding High Reliability in healthcare.

What we’re really talking about here is a quantum shift in the organizational culture: a shift toward a much more predictable, a much more reliable, and a much more consistent mode of delivering care.

Spence Byrum, CEO of HRS Consulting, Inc.

John’s insightful questions and Spence’s responses are captured in the following clips, which we hope will help you understand the applicability of High Reliability best practices to all aspects of the care delivery system.