Services and Programs

HRS Consulting Inc. is a seasoned team that delivers the full capabilities of our HRO systems, bringing proven, high-impact programs to our customers. With our long-term focus on High-Reliability Organization Transformation, we have the capabilities and capacity to advance your transformation process confidently.

High Reliability Program and Service Offerings

The HRS Consulting  High Reliability Programs and Service Offerings are the critical elements that often defines the success and acceptance within an organization.

What it is:

 

Our High Reliability Program is designed for organizations that operate in hazardous, high-risk/high-consequence environments where seemingly inconsequential errors can lead to tragic results. Our team of experts helps your organization develop a culture and processes that place resilience, safety, and continuous improvement at the center of all you do and provide you with the tools needed to sustain that culture over time. Our approach begins with leadership awareness and commitment so they can be proactive drivers of change and drive long-term High Reliability efforts. We assess your organization’s operations and attitudes, identify gaps for improvement, and then focus efforts on improving your policies and process to achieve more consistent and predictable performance that is error-free. Our team helps you build a customized incident reporting process and dashboard to document near misses, injuries, or accidents to identify trends and develop mitigation strategies. To ensure your organization maintains improvements and optimization, our team of experts conducts periodic audits, assessments, and training to reinforce Highly Reliable habits throughout the organization.

Why it’s different:

  • We have proven experience in incident reduction and improved safety outcomes with our system
  • Our program leverages industry experts to seamlessly integrate with and enhance established processes
  • We don’t just provide training on High Reliability – are experts are hands-on and work with you to improve your processes and develop key performance indicators to identify trends and ensure corrective action is taken before incidents become accidents
  • Our highly experienced instructional designers can develop customized eLearning and microlearning that target your unique organization needs to maximize training time and efficiency of incorporating High Reliability knowledge and processes

What we offer:

  • Leadership & Organizational Reliability
  • Process & Procedure Integrity
  • Individual & Team Performance

Human and Tactical Performance 

Reliability is Enhanced through sustainable and permanent processes supported by integrated teams and communication-based behaviors.

What it is:

Our Human & Tactical Performance program is a holistic, multi-disciplinary performance optimization training system designed to foster cognitive resiliency skills and increase predictability, consistency, and sustainment of performance in unpredictable and challenging conditions. A scientifically-based combination of techniques and strategies are put together by our experts to target critical competencies and support the end goal of performance optimization and consistency. We integrate training with personalized accountability measures, evidence-based metrics, and programmatic feedback to track improvements. Because the solution is designed and adapted to your organizational and individual needs, it drives long-term behavioral changes and promotes lasting improvements.

Why it’s different:

  • We go far beyond canned workshops and seminars by having industry experts conduct personalized needs assessment of your team to collaborate with you to design a customized training solution.
  • We have mastered both in-person and virtual comprehensive training solutions.
  • Powered by wearables, real data is gathered and discussed during a biofeedback consultation to address your and your teams individual needs.

What we offer:

  • Cognitive Performance (Peak Performance & Mental Performance & Resilience Optimization (MPRO®))
  • Team Development
  • HRO Leadership
  • Biofeedback Consultation
  • Workplace Self-Advocacy

Risk Mitigation, Safety and Human Factors Expertise

 

Highly Reliable Organizations embrace the beauty of complexity, empower team members to see errors as opportunities for improvement and understand the value of acknowledging failure. 

What it is:

Our Risk Mitigation, Safety, and Human Factors Program prioritizes a predictive approach for risk avoidance versus a reactive approach to mitigating risk after the sentinel event. When a client experiences an error or near miss, our risk assessment experts provide laser-focused support to rapidly and collaboratively evaluate, identify, and establish processes to mitigate future risks. Once our assessment and gap analysis are complete using our proprietary all-hazards risk assessment tool, we provide tailored education and help your team design and implement regulatory-compliant Risk Mitigation Plans. From there, we focus on sustainment. Our experts periodically conduct audits and exercises to ensure the risk mitigation plan is still followed to check how well and reliably you are doing it.

Why it’s different:

  • Our Leaders are involved from start to finish. Their knowledge, experience, and engagement on the ground ensure you receive an industry expert throughout the entire process.
  • We provide rapid turn-around with our all-hazards scenario-based assessment and gap analysis.
  • We don’t only point out risks- we identify risk mitigation actions, provide tailored education, and assist with designing and implementing your Risk Mitigation Plan.

What we offer:

  • Systematic All Hazards Approach to Risk Assessment (SAHARA®)
  • Risk Mitigation Strategies
  • System Safety Assessment (SSA)

Group or Individual Training is Available at the
HRS Consulting High-Reliability Institute
at Shepherd University

Proprietary HRS Systems and Tools

Unique and proprietary tools to assist you and your staff with continuing to improve and strengthen your organization after we leave.

Through our extensive experience with applying HRO principles, we have developed systems and tools to specifically facilitate and support the transition to HRO practices in healthcare. The High Reliability Organization operates with HRO mindset, principles and processes. All three of these attributes are essential. All assessments are not High Reliability assessments, just as all improvement processes are not High Reliability improvement processes, all training, not High Reliability training, etc. Over the years, we have seen thousands of procedures, continuous improvement processes, checklists and training programs that were not High Reliability. These costly efforts often showed short term gains, but were typically not sustainable because they lacked one or more of the High Reliability requisites. HRS Consulting Inc. are experts at helping you develop bona fide High Reliability processes, tools and training, to enable your organization to succeed in the challenging VUCA-T environment.

RPA – Reliable Process Assessment®:  Assessment of your status through the lens of a team with more than a decade of High Reliability experience specifically with healthcare providers

RPI – Reliable Process Improvement®: HRS Consulting, Inc. proven methods for insuring Highly Reliable continuous improvement in the journey to become a High Reliability Organization.

HRO Metrics – Functional High Reliability metrics that provide you with the utmost confidence in understanding your status with respect to progress and the specific areas where attention is needed.

HRO Checklists/Guides – Checklists and Guides that are designed to be Highly Reliable in delivering a highly predictable result when executed properly.

Group or Individual Training is Available at the
HRS Consulting High-Reliability Institute
at Shepherd University

HRS Consulting Inc. is a seasoned team that delivers the full capabilities of our HRO systems, bringing proven, high-impact programs to our customers. With our long-term focus on High-Reliability Organization Transformation, we have the capabilities and capacity to advance your transformation process confidently.